Send a powerful message!
It seems simple, but a notification email that order #9987 will arrive between 8:15 am – 11:00 am tomorrow sends a powerful message about your company’s logistics.
It also says you care about customer service.
Here are three easy ways to improve customer service for fuels and lubricants distributors while sending a powerful message about your company:
- Send pre-delivery emails with the scheduled delivery window
- Capture electronic signatures at point of delivery
- Email POD (Proof of Delivery) receipts with detailed filling info
A further customer service differentiator is capturing an electronic signature on a mobile device for proof of delivery. When top logistics carriers make a delivery, customers expect a barcode scanner and signature capture. A key benefit when customers call your customer service is saying..“Tom signed @ 11:01 am, here is his signature, GPS of the delivery, the tank readings and list of filled assets”.
Emailing a delivery receipt with all of the delivery details makes an immediate and lasting impression within minutes of signing for the delivery.
Examples:
