FAQ - Frequently Asked Questions
- How do I run the web app?
- Use Internet Explorer or Microsoft Edge and click the ‘launch’ link.
- How do I add an emergency order to a trip when the driver has already started?
- Open the trip and click the ‘Orders’ tab. Add the order. The driver will get the order in the new few minutes, assuming they are in cellular coverage.
- One of my trucks broke down in the middle of a trip. How do I reassign his orders to another truck?
- You will need another trip to assign the orders. If you do not have one, create the trip first.
- Open the trip for the broken truck. For each order that has not been started, open the order and click the trip lookup. Find the trip you want to assign the order to, select and save. When you save and close the order, it will be reassigned to the other trip. The driver will get it in the next few minutes as his mobile device syncs.
- My driver is using mechanical meters and entered incorrect quantities for one of his deliveries. How do I correct it?
- You need to ensure your user role has permission to edit completed orders.
- Open the order and click the button ‘Allow Edit’ in the top menu.
- Open the details, and then the detail inventory. Find the incorrect quantity and update it. When you save and close, it will update the order.
- I have recurring trips and need to add an order. How do I do that?
- If the order is for a single instance of the trip, you can open the trip, go to the orders tab and ‘add order’.
- If the order needs to be on all future recurrences, then find the original trip and add the order to that trip. You can find all recurring trips by opening the trip list and checking ‘recurring trips only’.
- My driver did not end their trip on the mobile device. What should I do?
- You can get the mobile device, logon with their account (should be logged on already) and complete the trip.
- My customer did not receive their email POD (Proof of Delivery) receipt. Can I resend it or check the status?
- Logon as an administrator and open the ‘Messages’ link in the admin section. Search for the email using their email, the order, date, etc.
- When you find the email, you can edit the ‘send to’ field to correct their email or add other recipients, separated by semicolons ‘;’. Click the ‘Reset’ button and the mail message will be resent in the next minute or so.
- My driver entered the incorrect email for a customer. How can I fix this for all future email receipts?
- Open the customer in the customer list. Update their email to the correct one and the next order will get the corrected email.
- If they need emails to more than one party, add them to the email field with semi-colons seperators. e.g. user1@mail.com;user2@mail.com
- How can I exclude certain products from inventory transactions? For example, empty drum pickup or fees such as hose fee or tote fee.
- Add or edit the preference ‘SERVICE_ITEM_LIST’ in the preferences. This is a ‘|’ delimited list for the product’s ITEM GROUP. The default value is ‘service|services’.
- Find and edit the product(s) and set their item group to one of the value you specified, such as ‘service’.
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